![]() 8 Although still a novelty in health care, HIPAA-compliant task management systems such as Dock Health can interface with EHR systems or offer stand-alone collaboration platforms with the ability to create more complex workflows, opening new opportunities for improving workflows in existing systems, or building more efficient systems from the ground up. In other industries, SaaS-based task management systems that manage general tasks, such as Asana or Trello for project management, have been helpful in reducing task complexity and lead to more efficient task completion. However, with the advance of some task management tools in electronic health record (EHR) systems as well as broader adoption of software as a service (SaaS) and SaaS-based task management systems, more data can be generated on tasks and their patterns across users and time. Many health care workers continue to manage a large proportion of their daily tasks through disparate systems such as notebooks, sticky notes, or Excel files. Meaningful data on tasks completed in health care settings have historically been difficult to obtain. Reduced clinical hours due to burnout along with physician turnover are costing an estimated $4.6 billion per year on a national scale. 1 However, these tasks are often completed by physicians, resulting in significant additional administrative burden and burnout. Other administrative tasks could be assigned to administrative staff or considered for automation or removal from the workflow design. Some administrative tasks related to quality, timeliness, or appropriateness of care can only be completed by a physician, e.g., to provide an opinion on a referral to a specialist. 6Īn interconnected network of providers, payers, and regulatory agencies is responsible for administrative tasks, but it is often unclear how the responsibilities are allocated to reach task completion. 5 Yet, health care billing- and insurance-related functions are regarded as a “black box” because little is known about the individual tasks and their variability, associated rework, and costs. 4 More recently, researchers find that up to $54 billion in claims are challenged in the United States annually these challenged transactions influence the overall administrative costs and workload. For example, in 2011 in the United States, about three claims are denied per physician per week and need to be rebilled. ![]() 2, 3 Administrative tasks are also becoming increasingly complex. The growing number and scope of administrative tasks have adverse effects on health care systems 1 and can significantly increase costs if not proactively addressed. Health care providers and staff spend an ever-increasing amount of time on administrative tasks, with limited understanding of task patterns to inform resource allocation. ![]()
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